With his keynote presentation, “It’s All About the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.
When employees become negative, they are easily distracted, their desire and motivation fades, become less creative and productive, and their attitude and behavior becomes poor. With his Keynote/Workshop, Rocco shows employees several ways to deal with negativity in a more positive, productive, and entertaining way.
Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level. Your staff will want to go above and beyond normal customer service expectations.