With his keynote presentation, “It’s All About the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.
Is Negativity preventing your employees from providing outstanding Customer Service? With this Keynote / Workshop, Rocco shows employees how to deal with negative situations in a more positive, productive…and entertaining way.
Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level. Your staff will want to go above and beyond normal customer service expectations.