With his keynote presentation, “It is all about the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.
When left unchecked, the “virus” of negativity can quickly turn into a plague that spreads. This fun, interactive, and entertaining program will share seven practical ways to deal with negativity on all fronts and keep it under control.
Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level. Your staff will want to go above and beyond normal customer service expectations.