Taking the Employee-Customer Connection to the Next Level!

Keynote Speaker

It's All About the Experience

Turning Customers into Unofficial Unpaid Spokespeople!

With his keynote presentation, “It’s All About the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.

Taking the STING Out of Negativity

How to Control Your Negative Mindset and Change Your Life!

Is Negativity preventing your employees from providing outstanding Customer Service?  With this Keynote / Workshop, Rocco shows employees how to deal with negative situations in a more positive, productive…and entertaining way.

Guest Experience

The Customer Experience

How to Engage, Interact and Connect with Customers and Guests

Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level.  Your staff will want to go above and beyond normal customer service expectations.