It's All About The Experience!

Keynote Speaker

Keynote Presentations

It is all about the Experience

With his keynote presentation, “It is all about the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.

Overcoming Negativity

Overcoming Negativity

At Home, at Work…and in Your Head!

When left unchecked, the “virus” of negativity can quickly turn into a plague that spreads. This fun, interactive, and entertaining program will share seven practical ways to deal with negativity on all fronts and keep it under control.

Guest Experience

The Customer Experience

How to Engage, Interact and Connect

Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level.  Your staff will want to go above and beyond normal customer service expectations.