Turning Customers into Unofficial Unpaid Spokespeople!

Keynote Speaker

Keynote Presentations

It is all about the Experience

With his keynote presentation, “It is all about the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.

Casino Workshop

Casino
Workshop

Exceed Your Guest’s Expectations

The Casino Workshop is a training program that coaches casino personnel. It teaches employees how to interact at a higher level with guests.  Doing so creates a greater experience for everyone and creates a win-win-win result.

Guest Experience

The Customer Experience

How to Engage, Interact and Connect

Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level. ¬†Your staff will want to go above and beyond normal customer service expectations.