With his keynote presentation, “It is all about the Experience,” Rocco, through his personal stories and humor, explains the importance of creating the customer experience and the vital role employees have when it comes to building customer loyalty.
The Casino Workshop is a training program that coaches casino personnel. It teaches employees how to interact at a higher level with guests. Doing so creates a greater experience for everyone and creates a win-win-win result.
Rocco’s Customer Experience Standards training program will teach and inspire your employees to engage, interact and connect with your customers at a higher level. Your staff will want to go above and beyond normal customer service expectations.